Privacy Policy for Ninedas – Obrt za Turizam, Usluge i Trgovinu
This Privacy Policy outlines how Ninedas – Obrt za Turizam, Usluge i Trgovinu (“we,” “our,” or “us”) collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable laws. By using our services, you agree to the terms of this Privacy Policy.
1. Data Controller Information
- Business Name: Ninedas – Obrt za Turizam, Usluge i Trgovinu
- Address: Kustošijanska 314b, 10000 Zagreb, Croatia
- Registration Number (MB): 97927465
- Phone: +385 99 884 5719
- E mail: info@croatiaonpalm.com
2. Personal Data We Collect
We may collect and process the following types of personal data:
- Contact Information: Name, email address, phone number, and mailing address.
- Booking Information: Travel preferences, payment details, and itinerary preferences.
- Communication Data: Information provided when you contact us via email, phone, or our website.
- Website Usage Data: IP addresses, browser type, and other technical details collected via cookies or similar technologies.
3. How We Use Your Data
We use your personal data for the following purposes:
- To provide and manage our services, including booking and customer support.
- To communicate important information, such as updates or confirmations regarding your reservations.
- To comply with legal obligations, such as accounting and reporting requirements.
- To analyze service performance and improve user experience.
- To market our services if explicit consent has been given.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Performance of a Contract: To provide the services you request.
- Legitimate Interests: To ensure the smooth operation of our services.
- Legal Compliance: To fulfill legal and regulatory obligations.
- Consent: For specific purposes, such as marketing, where consent has been explicitly provided.
5. Data Sharing and Third-Party Access
We do not sell or rent your personal data. However, we may share your data with trusted third parties, such as:
- Service providers assisting in bookings or payment processing.
- Legal or regulatory authorities when required by law.
- IT and analytics providers for improving our services.
We ensure these parties adhere to GDPR compliance.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Data retention periods may vary based on the type of data and the legal requirements.
7. Your Rights Under GDPR
As a data subject, you have the following rights under GDPR:
- Right to Access: Request a copy of your personal data.
- Right to Rectification: Correct any inaccurate or incomplete data.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your data under certain conditions.
- Right to Restrict Processing: Request limitation on how your data is used.
- Right to Data Portability: Obtain your data in a structured, machine-readable format.
- Right to Object: Object to data processing for direct marketing purposes.
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, contact us at +385 99 884 5719 or email us at [Insert Email Address].
8. Data Security
We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
9. Cookies
Our website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy as necessary. Any changes will be communicated via our website.
11. Contact Information
For questions or concerns about this Privacy Policy, please contact us:
Email: info@croatiaonpalm.com
Phone: +385 99 884 5719
Address: Kustošijanska 314b, 10000 Zagreb, Croatia